Patona Pty Ltd
Privacy Policy

Introduction

Patona Pty Ltd (ACN 654 805 437) (“Patona”, “the Company”) recognises privacy is very important to you. This Privacy Policy applies to all interactions with Patona through its websites, including https://www.patona.com.au/blog, https://www.patona.com.au/ (these websites together comprising “the Website”). If you browse or otherwise access any content or data on the Website (including its mobile site, help tools and apps), you agree to be bound by these Terms and Conditions.

This Privacy Policy is to be read together with the Terms and Conditions. This Privacy Policy, together with the Terms and Conditions, form the terms of use of this Website, and by using the Website you signify that you accept and consent to same. If you do not agree to this Privacy Policy, do not use or access this Website.

Terms and Conditions

The terms and conditions contain general information with respect to the Website, including amendments, intellectual property and a limitation of liability and indemnity in favour of the Company. There is also contact information for the Company contained in the terms and conditions. You are encouraged to read the terms and conditions in full, which can be found here.

Privacy Policy

‍This Privacy Policy sets out how we will use, manage and protect your personal information. Patona is committed to protecting your personal information. The only personal information we collect about you is what you tell us about yourself.

Unless stated by you to the contrary, you acknowledge and consent to the use or disclosure of your personal information including your name, address, email address and other information you provided to us in circumstances that are:

  • set out in this Privacy Policy;
  • clearly explained to you at the time when the information is collected from you; or
  • permitted under Australian privacy legislation and, where applicable, international privacy legislation.

Collection of information

We may collect personal information from you including your name, address, telephone number and email address when you visit our website, enter into a promotion with us, subscribe to our mailing list to receive our newsletter or make an enquiry.

Use of your information

Personal information that you submit to us may be used by us for reasonable business purposes. Your personal information may be used for the following purposes:

  • providing services to you;
  • considering and assessing any service enquiry;
  • providing you with assistance and support;
  • better understanding your needs and how to improve our services;
  • administering and managing our relationship with you;
  • responding to your enquiries, concerns or complaints;
  • trade promotion purposes;
  • service provider and client matching purposes;
  • billing purposes;
  • complying with our legal obligations;
  • financial purposes;
  • regulatory purposes;
  • purposes related to promotion, marketing and operations; and
  • electronic communications.

For any of the above purposes we may contact you by electronic or any other means.

Sharing your personal information

From time to time your information may need to be disclosed to external parties:

  • to provide the services you have requested;
  • to meet the purpose for which it was submitted;
  • if we have informed you of a particular third party to whom it will be disclosed, at the time of collection;
  • if we have your consent to share the information; or
  • if we are required to or authorised by law to disclose the information.

Please advise us of any restrictions you wish to place on how your information is used and disclosed.

Accuracy, access and security

We will take reasonable steps to ensure that the personal information we collect is accurate, complete and up-to-date.

You can access and request correction of any personal information concerning you at any time.

We will take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure.

All information you provide to us will be stored in accordance with commercially reasonable security standards. All interactions on our Website are protected by Secure Sockets Layer (SSL) technology.As a security-conscious organisation, Patona recommends you use its Single Sign On feature and enable Multi-Factor Authentication on your own authentication provider (e.g. Google or Microsoft). Where we have given you, or where you have chosen, a password that enables you to access certain parts of the Website or our Services, you are responsible for keeping that password confidential. Do not share your password with anyone.

Sensitive information

We will not collect, use or disclose sensitive information (such as information about racial or ethnic origins or political or religious beliefs) except with your specific consent or in the circumstances permitted in the Australian Privacy legislation.

Cookies and other information stored on your computer

Cookies are essentially tokens of information, such as preferences and passwords that some websites collect from you when you access them. The data is stored on your hard drive, not on the website’s server. Whenever you visit a “cookie” site, the server looks for its cookies on your hard drive and, if found, then reads the information it stored there.

Patona uses cookies to ensure that we can provide the best service to you while you use our Website through the use of tools including:

  • Mixpanel
  • Intercom
  • Google Analytics
  • Segment
  • Hubspot

The above tools are used by Patona to help us understand how you use our service and to improve it based on your usage, any cookies we use relate to this purpose.

If you want to avoid such cookies, we encourage you to set your browser to notify you when cookies are being set and allow you to reject them. Your system’s help files will explain how to do this. If you use your browser settings to block cookies, you may not be able to access all of our Website. Your usage of the Website without changing your browser cookies settings constitutes your consent to usage of cookies in accordance with this Privacy Policy. You can change your cookie settings at any time.

Analytical Tools and Remarketing

We may remarket our services to you in a targeted way, by using third-party remarketing services (such as Google Ads or similar providers). Our third-party remarketing vendors may advertise our services to you at multiple online locations. You agree to our use of these third-party vendor remarketing services for the purpose of advertising to you in this way.

Privacy and our Website

Each time you visit our Website certain anonymous information, known as click-stream data, including the type of browser and system you are using; the address of the Website you have come from and move to after your visit; the date and time of your visit; and your server’s IP address may be automatically collected.‍

We may collect this information for statistical purposes to find out how the Website is used and navigated, including the number of hits, the frequency and duration of visits or popular session times. We may use  this information to evaluate and improve the performance of the Website.

How we protect your information

Patona does not sell or share your personal information with third parties, but we may use information you provide to us to send communication to you including our own direct marketing activities.

All information you provide to us will be stored in accordance with commercially reasonable security standards. All interactions on our Website are protected by Secure Sockets Layer (SSL) technology.      

As a security-conscious organisation, Patona recommends you use its Single Sign On feature and enable Multi-Factor Authentication on your own authentication provider (e.g. Google or Microsoft).

Where we have given you, or where you have chosen, a password that enables you to access certain parts of the Website or our Services, you are responsible for keeping that password confidential. Do not share your password with anyone.

Unfortunately, the transmission of information, including personal information, via the internet is not completely secure.

We have adopted appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data shared on the Website.

Despite adoption of the above measures, we cannot guarantee the security of personal information transmitted to our Website and any transmission is at your own risk. To the fullest extent permitted by law, we disclaim all liability and responsibility for any loss or damage you may suffer due to any loss, unauthorised access, misuse, or alterations of any personal information you submit to the Website.

Amendments

Patona may amend this Privacy Policy from time to time, and these amendments will take effect immediately after being published to this Website. If we make any substantial changes to the types of personally identifiable information we collect or how we use it, we will inform you of such changes by posting a revised notice at this Website.

Your acceptance of these terms

By using this Website you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy do not use this Website. Your continued use of the Website following the posting of this Privacy Policy and any changes to this Privacy Policy will be deemed as your acceptance of same.